What Are Cookies?

Cookies are small text files that a website asks your browser to store on your device. They let the site recognise you on a return visit, keep you signed in across pages, and remember preferences such as language or display settings. Session cookies are deleted when you close your browser. Persistent cookies stay on your device until they expire or you delete them. Cookies set by the website you are visiting are first-party; cookies set by another domain loaded on the page (an analytics or advertising provider, for example) are third-party.

How Elements Uses Cookies

We use cookies to keep the platform secure and to make the experience smoother. Some are essential for basic features; others depend on your consent and can be switched off without breaking the site.

• Keep you signed in once you have logged into your account.
• Remember preferences such as language, currency, and time-zone display.
• Detect unusual login activity and protect against fraud.
• Measure how visitors use the site so we can improve performance and design.
• Deliver personalised promotions and measure advertising results, where you have consented.

Categories of Cookies We Use

The Consent Management Platform on our website groups cookies into the categories below. You can accept or reject categories independently — Strictly Necessary cookies are always on because the site cannot work without them.

Strictly Necessary Cookies

These keep core features alive: login, session security, fraud prevention, and load-balancing across our servers. They store no marketing data and cannot be switched off through the consent banner. If your browser blocks them, parts of the site — including the ability to log in — will not work.

Performance and Analytics Cookies

Analytics cookies help us understand how the platform is used in aggregate: which pages are most visited, where users come from, and where errors occur. We use Google Analytics 4 and similar services, with IP anonymisation enabled where supported. The data is used to fix problems and prioritise improvements, not to identify you personally.

Functional Cookies

Functional cookies remember choices you have made on the site — your preferred language, the odds format you prefer (decimal, fractional, American), and the state of any responsible-gaming controls in the user interface.

Marketing and Targeting Cookies

Marketing cookies enable personalised promotions, retargeting on partner sites, and measurement of advertising campaigns. Under the Canadian Anti-Spam Legislation (CASL) and PIPEDA, we set these only after you give express consent through the cookie banner. Withdraw consent at any time and we stop placing them.

Social Media Cookies

If a page contains an embedded social-media element — for example, a share button or a video — that platform may set its own cookies on your device. Their use is governed by the social network's policies, which you should review separately.

Third-Party Cookies

We work with a small number of partners whose cookies appear on our site. Each partner has its own privacy and cookies notice; we recommend reading them if you would like more detail.

• Analytics: Google Analytics 4.
• Advertising and attribution: Meta Pixel, Google Ads conversion pixels.
• Behavioural analytics and heatmaps: Hotjar.
• Customer relationship management and support chat: Zendesk and similar providers.
• Fraud prevention: device-fingerprinting partners.

Cookie Inventory

The table below lists the cookies currently configured on Elements Casino. The list is exported from our Consent Management Platform (OneTrust) and refreshed whenever our partners change. The version below reflects the cookies in use at the date shown above; the live cookie register can always be inspected through the cookie banner under “Cookie Settings”.

Managing Your Cookie Preferences

You are in control of non-essential cookies. You can change your choice at any time, and you do not need to give a reason. Strictly Necessary cookies remain active because they are required to keep the site secure.

Through Our Cookie Consent Banner

The first time you visit Elements Casino, our consent banner asks which categories you accept. To change your choice later, click the "Cookie Preferences" link in the site footer. The banner reopens, you adjust the toggles, and your new preference takes effect immediately.

Through Your Browser Settings

You can also block or delete cookies in your browser. The exact steps vary by browser:

• Google Chrome: Settings → Privacy and security → Cookies and other site data.
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data.
• Apple Safari (macOS): Safari → Settings → Privacy; on iOS, Settings → Safari.
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies.

Blocking Strictly Necessary cookies through the browser will break login and other core features.

Industry Opt-Out Tools

Several industry programs let you opt out of interest-based advertising across many companies at once:

• Digital Advertising Alliance of Canada — youradchoices.ca.
• Network Advertising Initiative — optout.networkadvertising.org.
• European Interactive Digital Advertising Alliance — youronlinechoices.eu.

Do Not Track Signals

Some browsers send a "Do Not Track" header. Industry standards do not yet define a single agreed response to this signal, so we treat your choices through our consent banner as the source of truth for non-essential cookies.

Cookies and Personal Information

Most cookie data is technical and not directly identifying. When cookie data is combined with information that identifies you — for example, when you are logged into your Elements account — the combined record is treated as personal information. The way we handle that information is described in our Privacy Policy, including retention periods, your rights, and how to contact our Data Protection Officer.

Updates to This Policy

We may update this Policy as cookies on the site change, as our partners are added or removed, or as the law evolves. The version date at the top of the page shows when it was last revised. Material changes are notified through an in-account banner before they take effect.

Contact Us

For questions about cookies or to exercise your privacy rights, email our DPO at [email protected] or write to us at 100 King Street West, Suite 5700, Toronto, Ontario M5X 1C7, Canada.