Last updated: 10 May 2026
These Terms and Conditions (the "Terms") form a binding contract between you and Elements Gaming Canada Ltd. ("Elements Casino", "we", "us", "our") in respect of your use of the Elements Casino website, mobile applications, and services. By creating an account, depositing funds, or placing a bet, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree, please do not use the platform. These Terms work alongside our Privacy Policy, Cookies Policy, Betting Rules, and Responsible Gaming page.
Use of the Elements platform is conditional on acceptance of these Terms. Each time you log in, deposit funds, or place a bet, you reaffirm your acceptance of the Terms in force at that moment. If you do not agree with any part of the Terms — including any future change — you must stop using the service and may close your account by contacting support.
The following terms have the meanings set out below when used with an initial capital letter in this document:
To open and operate an Account you must meet all of the following criteria:
| Province / Territory | Minimum age |
|---|---|
| Alberta, Manitoba, Quebec | 18+ |
| Ontario, British Columbia, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Yukon, Northwest Territories, Nunavut | 19+ |
You must register only one Account per person. Multiple accounts — opened by one person, by people in the same household, or from the same device or IP address without prior written agreement — may be suspended at our discretion, with stakes voided and balances dealt with under section 12.
Identity verification is a regulatory requirement. We may verify you at registration, before your first withdrawal, on a risk-triggered basis, or periodically as part of ongoing due diligence. Verification typically takes up to 72 hours from receipt of all required documents; complex cases can take longer.
The standard documents we may request are:
Until your Account is verified, deposit and withdrawal limits may apply, and we may pause activity. Funds in an unverifiable Account are returned to the original deposit method after standard fraud and AML checks, and the Account is closed.
Elements operates an anti-money-laundering programme that complies with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and the requirements of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). Our programme includes ongoing transaction monitoring, sanctions screening, Politically Exposed Person (PEP) screening, and record-keeping. Where we are required to do so by law, we will report suspicious transactions to FINTRAC.
We may freeze an Account, request additional information, or refuse to process a transaction where there is reasonable cause to suspect money laundering, terrorist financing, sanctions exposure, or other financial crime. We do not need to disclose the reason for a freeze where doing so would breach the law or compromise an ongoing investigation.
The base currency of the Account is Canadian dollars (CAD). Deposits are processed through the methods listed in the cashier, including Interac e-Transfer, INTERAC Online, Visa, Mastercard, MuchBetter, and other supported options. Each method has its own minimum deposit, maximum deposit, and processing time. Deposits credit to your Cash Balance once they clear; AML and fraud checks may delay clearing in some cases.
Withdrawals are paid to a method registered in your name. Where possible, the same method used for the most recent deposit is used for the withdrawal. The full schedule of methods, minimums, maximums, and processing windows is set out in the cashier and updated as our payment partners change. Standard daily, weekly, and monthly caps apply, and we may apply additional risk-based limits.
An Account is considered dormant if there has been no login and no transaction (deposit, withdrawal, or settled bet) for 12 consecutive months. We notify you by email at least 30 days before any dormancy fee applies. The fee is five Canadian dollars (C$5) per month, deducted from the Cash Balance after twelve (12) consecutive months of inactivity, until activity resumes or the balance reaches zero, deducted monthly from the Cash Balance until either the Account is reactivated by a login, the balance reaches zero, or the Account is closed in line with these Terms.
From time to time we offer bonuses, promotions, and free bets. Each promotion has its own terms; where the promotional terms and these Terms conflict, the promotional terms prevail for that promotion only. The general rules below apply to every promotion unless we explicitly say otherwise.
Game contribution. Different games contribute different percentages towards the wagering requirement. The published rates are summarised in the table below and confirmed in the Terms of each individual offer.
| Game category | Contribution towards wagering |
|---|---|
| Slots (most titles) | 100% |
| Selected high-RTP slots | 20–50% |
| Roulette | 20% |
| Blackjack and other table games | 10% |
| Live-dealer table games | 10% |
| Video poker | 10% |
| Sportsbook (singles, min odds applies) | 100% |
| Excluded titles (per promotion terms) | 0% |
We may cancel ongoing bonuses for prolonged inactivity. Bonus abuse (see also our Betting Rules) leads to forfeiture of the bonus, related winnings, and may result in Account suspension.
The following activities are prohibited and may lead to bet voids, balance confiscation, Account closure, and reporting to authorities or sports integrity bodies:
We may suspend or close an Account where:
Where the Account is closed in good standing, the Cash Balance is returned to a verified withdrawal method. Where closure follows a breach, we may withhold funds pending investigation and recover any winnings that were obtained through the breach. You can appeal a closure decision by contacting [email protected].
Where a software or hardware malfunction, a third-party feed error, or a payment-system fault causes an incorrect bet acceptance, settlement, or display, we will correct the error and adjust the Account balance accordingly. Where an overpayment has been made — to your Account or to a withdrawal method — we are entitled to recover the overpaid amount.
"Force Majeure" means events beyond our reasonable control, including natural disasters, acts of war or terrorism, pandemics, government actions, large-scale failures of the internet or power grids, and disruptions affecting our key suppliers. We are not liable for delays or failures caused by Force Majeure, but we will use reasonable efforts to restore service and to settle Pending Bets fairly once normal operations resume.
To the fullest extent permitted by law, our total aggregate liability to you under these Terms is limited to the greater of (a) one thousand Canadian dollars (C$1,000) or (b) the total amount you have deposited into your Account during the twelve (12) months immediately preceding the event giving rise to the claim, or, where greater, the total amount you have lost on your Account in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, loss of profits, loss of opportunity, or losses that were not reasonably foreseeable at the time you accepted these Terms.
Nothing in these Terms limits or excludes:
You agree to indemnify and hold harmless Elements, its directors, officers, employees, and licensors against any reasonable third-party claims, costs, or losses arising out of: your breach of these Terms; your misuse of the Services; or your breach of applicable law in connection with your Account. This obligation does not extend to losses caused by our own negligence or breach.
All trademarks, logos, software, content, design elements, and game assets used on the Elements platform are the property of Elements or our licensors, and are protected by copyright, trademark, and other applicable laws. You receive a personal, non-exclusive, non-transferable, revocable licence to use the platform for personal, non-commercial gameplay only. You may not copy, modify, distribute, scrape, reverse-engineer, or commercially exploit any part of the platform without our prior written consent.
We send notices to the email address registered on the Account, and we may also use in-account banners or push notifications for important updates. Email is a valid channel for legal notice. You consent to receive transactional communications relating to your Account by electronic means.
Marketing communications are sent only with your consent under the Canadian Anti-Spam Legislation (CASL). You can update your marketing preferences at any time in Account → Settings → Communications, or by clicking the unsubscribe link in any marketing email. Opting out of marketing does not affect transactional notices needed to operate your Account.
We may assign, transfer, or sub-contract our rights and obligations under these Terms — for example, as part of a corporate reorganisation. Your rights are not reduced by an assignment. You may not assign your rights or obligations under these Terms without our prior written consent.
These Terms are governed by and construed in accordance with the laws of Province of Ontario, Canada and the federal laws of Canada applicable in that province. Any dispute that is not resolved through the complaints process in section 21 is subject to the exclusive jurisdiction of the competent courts of that province. Where mandatory consumer-protection statutes of your home province confer additional rights, those rights continue to apply.
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. These Terms — together with the documents they reference — make up the entire agreement between you and Elements in respect of your Account, and supersede prior agreements on the same subject. A failure or delay by either party to enforce a provision is not a waiver of that provision.
If you are unhappy with any aspect of the Service, please raise it through the three-stage process below. Most complaints are resolved at the first stage.
We may update these Terms from time to time to reflect changes in the law, in our service, or in our risk environment. The version date at the top of the page shows when the Terms were last revised. Where a change is material — for example, a change to the limitation of liability or the complaints process — we will notify you by email or in-account banner before it takes effect. Your continued use of the platform after the change indicates acceptance of the new Terms.
For general questions, contact [email protected]. For legal notices, write to Elements Gaming Canada Ltd. at 100 King Street West, Suite 5700, Toronto, Ontario M5X 1C7, Canada. The full list of department contacts is on our Contacts page.
Typically up to 72 hours from receipt of all required documents. Complex cases — particularly those that need source-of-funds documentation — can take longer. We will keep you informed and let you know if anything further is needed.
If verification cannot be completed, your funds are returned to the original deposit method after standard fraud and AML checks, and the Account is closed. No bets are accepted from an unverifiable Account.
Standard withdrawals are typically free. A fee may apply for non-standard methods, currency conversion, or where you have asked for an early-release of a withdrawal review. Any fee is shown on the withdrawal screen before you confirm.
Pending withdrawals can be cancelled (a "reverse withdrawal") before they are processed, which returns the funds to your Cash Balance. For safer gambling we strongly recommend the "lock withdrawal" option, which prevents reversal once you have confirmed it.
The wagering requirement is the number of times Bonus Funds must be staked before any winnings derived from them convert to Cash Balance. For example, a 35× requirement on a C$20 bonus means C$700 of qualifying wagers before withdrawal is possible.
Email [email protected] from your registered address asking to close the Account. We will return your Cash Balance to a verified withdrawal method and close the Account. If your reason for closing is gambling-related concern, please use the stronger Self-Exclusion option on our Responsible Gaming page instead.
Escalate through the three-stage process in section 21: customer support, then senior management review, then independent ADR (eCOGRA or IBAS) and your provincial regulator. We aim to give you a written response within 14 days of escalation.