Our Commitment to Safer Gambling

Our approach is prevention-first. That means default limits at signup, transparent disclosures about wagering, and partnerships with recognised Canadian organisations such as the Responsible Gambling Council (RGC). We follow the safer-gambling standards set by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO), operating pursuant to an agreement with iGaming Ontario (iGO), and align our internal training with provincial best practice. We will not market to self-excluded players, and we will not target promotions at anyone we have reason to believe is at risk of harm.

• Default deposit, loss, and session limits are offered the moment you create an account.
• Staff handling player accounts complete safer-gambling training before they go live on the floor.
• We monitor play patterns for early signs of harm and reach out where appropriate.
• Marketing communications can be switched off at any time, with no impact on your ability to play.

Recognising Problem Gambling — Warning Signs

Gambling-related harm rarely arrives all at once. It tends to creep up through small changes in routine, mood, or finances. The list below is not a diagnosis — it is a prompt for honest reflection. If several points sound familiar, consider speaking to one of the helplines further down the page.

• Chasing losses by depositing more after a losing session, hoping to win it back.
• Hiding gambling from a partner, family, or close friends, or lying about how much time and money is spent.
• Borrowing money — from people, credit cards, or short-term loans — to keep playing.
• Neglecting work, study, or family responsibilities because of gambling sessions.
• Feeling anxious, restless, or irritable when you are not gambling.
• Needing to stake larger amounts to get the same level of excitement as before.
• Losing track of time during play, or routinely staying online much longer than planned.
• Skipping meals, sleep, or social commitments to keep a session going.
• Falling behind on bills or savings goals because of gambling spend.
• Feeling relief when you gamble and low or guilty afterwards.
• Returning to play immediately after a deposit limit reset, just to keep the action going.
• Thinking about gambling at moments when you would normally be focused on something else.

Player Protection Tools

The toolkit below is built into your account and can be used at any time. Most controls take effect instantly when you tighten them; loosening a control is subject to a cooling-off period so the decision is made calmly rather than mid-session.

Deposit Limits (daily, weekly, monthly)

Set a cap on how much you can move into your Elements account over a 24-hour, 7-day, or 30-day period. Lower limits apply the moment you confirm them. Raising a limit, by contrast, requires a 24-hour cooling-off and a confirmation step before it goes live. We suggest a default starting point at signup; you are free to adjust it before placing your first bet.

1. Open Account from the top-right menu.
2. Select Settings, then Limits.
3. Choose deposit limit, enter your preferred amount, and confirm.

Loss Limits and Wager Limits

A loss limit caps the net amount you can lose over a chosen period — staked minus returned. A wager limit caps the total amount you can stake regardless of outcome, which is a stricter form of control because winning bets still count towards it. Both limits sit alongside the deposit limit and you can run them together.

• Suggested monthly defaults are presented during onboarding and can be lowered immediately.
• Increases follow the same 24-hour cooling-off rule as deposit limits.

Session Time Limits and Reality Checks

A reality check is a pop-up that interrupts play to show you how long you have been logged in, how much you have staked, and your net result for the session. You can choose intervals of 15, 30, or 60 minutes. If you ignore the prompt, the session timer continues to tick; once your chosen session length is reached, you are logged out automatically.

• Reality-check intervals: 15 / 30 / 60 minutes.
• Maximum continuous session length: configurable per account.
• Auto-logout returns you to the login screen with bets in progress settled normally.

Self-Exclusion (temporary and permanent)

Self-exclusion is the strongest control we offer. While it is active, your account is locked, marketing messages stop, and your real-money balance is returned to a verified withdrawal method (less any pending bet stakes that have to settle first) per our Terms and Conditions. We cannot reverse a permanent exclusion before its end date — that is the point of it. For broader cover, sign up to your provincial voluntary scheme: AGLC's Voluntary Exclusion Service (VES) in Alberta, or BCLC's Voluntary Self-Exclusion (VSE) in British Columbia. These programs cover multiple operators across the province.

Time-Out / Take-a-Break

A time-out is a shorter cooling-off period that does not lock the account permanently. Choose 24 hours, 72 hours, or 7 days. While a time-out is active, you cannot log in, deposit, or place bets, and marketing pauses. The account reactivates automatically at the end of the period.

• Activate from Settings → Limits → Take a break.
• Pending bets are left to settle on their normal schedule.

Account Closure

Account closure is administrative — you simply no longer wish to use the service. It does not block re-registration or stop you from using a different operator. Self-exclusion, by contrast, is enforceable: it prevents reopening for the agreed duration and triggers a stop on marketing across our database. If your reason for closing is gambling-related concern, we strongly recommend self-exclusion instead.

Underage Gambling Prevention

Elements Casino is for adults only. The minimum age is 19 in most Canadian provinces and territories, and 18 in Alberta, Manitoba, and Quebec. We complete identity and age verification — known as Know Your Customer (KYC) — at registration, and we may re-verify at any time during your account life. Anyone found to be under the legal age has their account closed, all stakes returned, and any winnings forfeited.

• Use parental control software such as Net Nanny, CyberPatrol, or Qustodio if children share your devices.
• Keep your Elements password private and log out after each session.
• Lock your phone, tablet, and computer with a PIN, password, or biometric.
• Never let anyone else play under your account, even briefly. Account sharing is a breach of our terms.
• If you suspect a minor has accessed any gambling site, contact the operator and the Responsible Gambling Council for guidance.

Help and Support Resources in Canada

Reaching out early — before things feel like a crisis — gives you more options. The services below are confidential, free at the point of contact, and most operate around the clock. If you are unsure which to call, ConnexOntario is a strong first stop nationwide; they will signpost you to the right provincial service if needed.

Self-Assessment Questionnaire

The questions below are adapted from the principles of the Problem Gambling Severity Index (PGSI) — a recognised screening framework. Answer each one honestly, with reference to the past 12 months.

1. Have you bet more than you could really afford to lose?
2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
3. Have you returned to try to win back money you lost?
4. Have you borrowed money or sold something to be able to gamble?
5. Have you felt that gambling might be a problem for you?
6. Has gambling caused you any health problems, including stress or anxiety?
7. Has gambling caused financial problems for you or your household?

How to Help a Family Member or Friend

Watching someone you care about struggle with gambling is hard. The most useful first step is rarely to confront — it is to listen. Pick a calm moment, ask open questions, and avoid lecturing. Practical support matters more than judgement, and the resources further up the page are designed for affected others as well as players themselves.

• Open the conversation without blame. Phrases like "I'm worried about you" land better than "You have a gambling problem".
• Do not lend money or pay off gambling debts, however tempting. It tends to enable rather than help.
• Suggest a confidential helpline. Many people find it easier to speak to a stranger first.
• Set boundaries that protect you and any children at home — for example, separating finances.
• In some provinces, an affected adult can request a third-party self-exclusion. Contact your provincial program for guidance.
• Look after your own wellbeing. Family members can also access counselling through most provincial services.

Disclaimer and Last Updated

The information on this page is general and educational. It is not medical, psychological, or counselling advice, and it should not replace contact with a qualified professional. For confidential support, please use one of the resources listed above. To reach our responsible-gaming team directly, email [email protected]. You can also contact us through other channels for general account questions or visit our Privacy Policy for details on how we handle the data captured by these tools.